General Terms and Conditions – Restaurant Charlot
These Terms and Conditions apply to deliveries, services and offers of the Schneider & Schneider OHG in the restaurant Charlot and O/C Operncafé, Opernplatz 10, 60313 Frankfurt.
- Conclusion of Contract
Offers of the Schneider & Schneider OHG are not binding until they are accepted by the customer (hereinafter Client).
Acceptance must be in writing. Countersigning the offer fulfils this requirement.
Acceptance of the offer must be made within a period of three working days (Monday to Saturday) upon receipt.
- Reservation Guarantee
As a matter of principle, all reservations must be guaranteed by a credit card.
In particular, a reservation guarantee has to be given on the following occasions: Pre-Christmas and Christmas time as well as fairs.
Please note that we need your menu and wine selection no later than 5 working days prior to the event.
Furthermore, we ask that you take into account that the number of persons provided by you 3 working days prior to the reservation date represents the basis of our calculation. If there should be a change in the reservation, we ask you to inform us as soon as possible.
The prices quoted are in euros, inclusive of VAT.
- Cancellation Policy / Cancellation by the Client
The subsequent cancellation policy applies to the Client in the event of cancellation:
From booking date until 21 business days before the event free cancellation
- 20 working days to 10 working days before the event
30% of lost food sales as well as costs and expenses incurred to date
- 9 working days to 5 business days before the event
50% of lost food sales as well as costs and expenses incurred to date
- 4 working days to 3 working days before the event
80% of lost food sales as well as costs and expenses incurred to date
- Up to 2 business days before the event
100% of lost food sales as well as costs and expenses incurred to date
For reservations with à la carte choice, an average 3-course menu price of € 65.00 is taken as a basis in terms of lost food sales. Otherwise, the lost food revenue is calculated on the basis of the agreed offer.
The Client is expressly permitted to prove that the Schneider & Schneider OHG incurred no or much lesser damages.
- Cancellation Conditions / Cancellation by the Schneider & Schneider OHG
The Schneider & Schneider OHG is entitled to withdraw from the contract for objectively justified reasons, in particular if:
- Force majeure or other obstacles which are beyond the scope of responsibility of the restaurant and which cannot be overcome by reasonable expenses of Schneider & Schneider OHG make the fulfillment of the contract impossible.
- Despite existing agreements with suppliers of Schneider & Schneider OHG the delivery of required materials is not possible and the Schneider & Schneider OHG cannot be held responsible for this.
In these cases, the Schneider & Schneider OHG will inform the Client immediately and refund the payments made by the Client to date without delay.
The Schneider & Schneider OHG is liable except in the case of culpable injury to life, limb or health of the Client only for gross negligence or willful breach of duty, especially when it comes to loss of clothing or valuables, unless special arrangements are made.
The limitations of liability also apply to the liability of Schneider & Schneider OHG for their employees, assistants and vicarious agents and legal representatives.
The anticipated revenue is based on the pre-calculated net sum. Cancellations must be made in writing.
Our services are payable without any deductions within 14 days upon receipt of the invoice. All prices are exclusive of 19% VAT.
By providing your signature, you agree that we will charge your credit card or your billing address with 100 % of the expected turnover in the event of cancellation on the day of reservation. Additional services such as decoration etc. will be charged separately.
- Credit Cards
The Schneider & Schneider OHG accepts the following credit cards:
- American Express
- Data Protection and Transmission Security when using Credit Cards
The Schneider & Schneider OHG aims to protect the personal data of the Client. The Secure Server Software (SSL) used by the Schneider & Schneider OHG is a standard software that is considered one of the best solutions for secure data transmission. It allows to transmit all personal information including credit card number, name and address encrypted, so that the information cannot be intercepted and read by unauthorized persons on the internet.
- Written Form Requirement
Supplementary agreements or amendments to the contract shall be in writing to be legally effective.
- Final Provisions
For all legal relations between the Schneider & Schneider OHG and the Client the law of the Federal Republic of Germany applies. If the Client is a merchant, a legal entity under public law or public-law special fund, Frankfurt am Main is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. Should any of the provisions of these Terms and Conditions or a provision made under other agreements be or become invalid, this shall not affect the validity of the remaining provisions or agreements. By signing these Terms and Conditions, the Client confirms that he has read, understood and recognized them as part of the contract.
01. January 2017